The Customer Experience Improvement Program for Office must be disabled.

Overview

Finding ID	Version	Rule ID	IA Controls	Severity
V-17612	DTOO184 - Office System	SV-33452r1_rule	ECSC-1	Medium

Description
When users choose to participate in the Customer Experience Improvement Program (CEIP), Office applications automatically send information to Microsoft about how the applications are used. This information is combined with other CEIP data to help Microsoft solve problems and to improve the products and features customers use most often. This feature does not collect users' names, addresses, or any other identifying information except the IP address that is used to send the data. By default, users have the opportunity to opt into participation in the CEIP the first time they run an Office application. If your organization has policies that govern the use of external resources such as the CEIP, allowing users to opt in to the program might cause them to violate these policies.

Description

When users choose to participate in the Customer Experience Improvement Program (CEIP), Office applications automatically send information to Microsoft about how the applications are used. This information is combined with other CEIP data to help Microsoft solve problems and to improve the products and features customers use most often. This feature does not collect users' names, addresses, or any other identifying information except the IP address that is used to send the data. By default, users have the opportunity to opt into participation in the CEIP the first time they run an Office application. If your organization has policies that govern the use of external resources such as the CEIP, allowing users to opt in to the program might cause them to violate these policies.

STIG	Date
Microsoft Office System 2010	2012-06-22

Details

Check Text ( C-33935r1_chk )
The policy value for User Configuration -> Administrative Templates -> Microsoft Office 2010 -> Privacy -> Trust Center “Enable Customer Experience Improvement Program” must be set to “Disabled”. Procedure: Use the Windows Registry Editor to navigate to the following key: HKCU\Software\Policies\Microsoft\Office\14.0\common Criteria: If the value QMEnable is REG_DWORD =0, this is not a finding.

Check Text ( C-33935r1_chk )

The policy value for User Configuration -> Administrative Templates -> Microsoft Office 2010 -> Privacy -> Trust Center “Enable Customer Experience Improvement Program” must be set to “Disabled”.

Procedure: Use the Windows Registry Editor to navigate to the following key:

HKCU\Software\Policies\Microsoft\Office\14.0\common

Criteria: If the value QMEnable is REG_DWORD =0, this is not a finding.

Fix Text (F-29624r1_fix)
Set the policy value for User Configuration -> Administrative Templates -> Microsoft Office 2010 -> Privacy -> Trust Center “Enable Customer Experience Improvement Program” to “Disabled”.