Maintenance spares and spare parts for key IT assets are available 24 X 7 immediately upon failure.
MAC / CONF
Mission-critical systems require 24x7 maintenance spares and spare parts to ensure uninterrupted operations. Establishing a clear MOA or service contract with the responsible maintenance organization or vendor, as well as inventory control for critical items, is essential to maintaining continuous operations.
1. Review the maintenance support contracts, logs and documentation to verify that maintenance spares and spare parts support for key IT assets is available 24x7. 2. Record the results.